Who we are
Auburn Manufacturing, Inc. (AMI)
Auburn Manufacturing, Inc. is an industry leader in the manufacture of FM Approved textiles and flexible barriers for extreme-heat protection. Located in Mechanic Falls, Maine, AMI exports products to over 30 countries worldwide.
What personal data we collect and why we collect it
We collect information about you during the checkout process on our store. This information helps to fulfill orders and serve our users/customers. This information is collected during the checkout or account creation process and includes the following personal data:
- Email address
- Phone number
- Payment details
- Products viewed
- Cart contents
- Location/IP address
- Browser type
- Shipping address
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need it, for the purposes which we collect and use it. We are not legally required to continue to store your information. For example, we will store order information for up to 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased, and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We will never sell your personal data. We will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where we are required to do so by law or outlined below.
We may pass your personal data to or through GDPR Compliant third party software or plugins for the purposes of providing services to you on our behalf. We do this for the purpose of our legitimate interests in operating our business.
These plugins and software may or may not include:
- Antispam Bee
- Gravity Forms
- Hall Mail
- WooCommerce Goldmine
- WooCommerce Google Analytics Integration
- Yoast SEO
- Zendesk Chat Widget
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Our contact information
PO Box 220, 34 Walker Road,
Mechanic Falls, Maine 04256
How we protect your data
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.